Terms of Service — TRADEL App
#Acceptance of these Terms
If you do not agree to these Terms, you must not use the Platform.
#What TRADEL provides
TRADEL is a travel-focused platform where users can discover and publish listings, create area alerts and requests, communicate through chat and use optional journey features.
TRADEL provides the technical platform only. We are not the seller, buyer, service provider, booking agent, shipper, employer, insurer or contracting party for agreements made between users or with businesses listed on TRADEL.
#Eligibility and accounts
- You must be at least 18 years old to create or use an account.
- You must provide accurate and current information and keep your login details secure.
- You may not impersonate another person, create an account for someone else or use another user’s account without permission.
- You are responsible for activity performed through your account and must tell us promptly about suspected unauthorised access.
#Listings, requests and chat
You are responsible for listings, images, descriptions, prices, profile information and messages that you publish or send. You must have the necessary rights to use that content and ensure that it is accurate, lawful and not misleading.
You keep ownership of your content. You grant TRADEL a non-exclusive, worldwide, royalty-free licence to host, reproduce and display it as needed to operate, secure, improve and promote the Platform and your listing within the Platform.
Listings must match TRADEL’s travel-focused purpose, the selected category and the intended use of that category, and must provide a reasonably identifiable benefit to travellers or people on the move. TRADEL may review listings before or after publication and may reject, reclassify, limit the visibility of, deactivate or remove listings that do not meet these requirements. An invitation to publish or initial approval does not create a right to continued publication. Where reasonable, we will state the main reason and allow the listing owner to adjust the listing or request a review.
#Use of listing images in TRADEL marketing
For publicly visible listing images that do not contain identifiable people, you grant TRADEL a non-exclusive, worldwide, royalty-free licence to reproduce and share those images on the TRADEL website and official social-media accounts solely to promote TRADEL and the relevant listing.
This licence does not apply to images containing identifiable people. You may withdraw it at any time for future marketing use by contacting us. TRADEL will remove the relevant image from TRADEL-controlled marketing content within a reasonable time. On request, we will give credit where reasonably practicable.
#Ratings and seller details
After an eligible chat interaction, TRADEL may invite users to rate the other chat participant. Individual ratings and an average rating may be shown in seller details to help users make informed decisions.
Ratings must be honest, relevant and based on your own interaction. TRADEL may remove or limit ratings that are abusive, misleading, retaliatory, fraudulent or unlawful. Ratings are user opinions and are not a guarantee of identity, safety, quality or performance.
#Transactions, payments and safety
TRADEL does not process payments, hold money in escrow, arrange delivery, guarantee bookings or verify the identity, ownership, availability, quality or legality of listings. Prices and currency conversions are informational only and may not reflect the final amount agreed between users.
Any agreement, price negotiation, payment, collection, delivery, service performance, refund, warranty or dispute is solely between the people or businesses involved. Use good judgement when communicating or meeting in person, follow local laws and do not use TRADEL while driving.
#Area alerts and On the Road
Area alerts, map results, listing suggestions and notifications are convenience features. They may be delayed, incomplete, unavailable or inaccurate and do not guarantee that a listing, request, user or service is currently available.
On the Road is optional and is activated only when you deliberately start a journey. It is not a live-safety, navigation, emergency or continuous tracking service. Details of location processing, visibility and your controls are explained in our Privacy Policy.
#Business listings, travel tools and third parties
Business listings and travel tools may link to a provider’s website, contact channel or booking page. Any purchase, reservation, booking or other agreement made with a third party is governed by that third party’s own terms, privacy notice and policies.
TRADEL may receive compensation through advertising or affiliate relationships. Where required or appropriate, promotional or affiliate content is labelled. Businesses are solely responsible for their legal, tax, consumer-information, licensing and local regulatory obligations.
#Prohibited use
You may not use TRADEL to:
- publish, offer, request, promote or facilitate illegal goods, services or activity;
- publish stolen, counterfeit, unsafe, deceptive or unlawfully obtained goods;
- offer or promote weapons, controlled substances, illegal drugs, exploitative sexual content, fraudulent financial activity or other restricted content;
- harass, threaten, discriminate against, deceive, spam or defraud another person;
- infringe intellectual-property, privacy, publicity or other rights of another person;
- use false locations, manipulate listings or notifications, or interfere with the normal operation or security of the Platform;
- scrape, crawl, copy, reverse engineer, overload or access the Platform by automated means without our written permission.
#Reports, moderation and enforcement
You can report suspected misuse or unlawful content through the tools available in the Platform or by contacting us. We may investigate reports and may remove content, restrict features, suspend an account or terminate access where reasonably necessary to protect users, comply with law or enforce these Terms.
We do not guarantee that every item of content will be reviewed or removed immediately. If we take a material moderation action affecting your account or content, you may contact us to request a review.
#Availability and changes
TRADEL is provided on an “as available” basis. We aim to keep it reliable, but cannot guarantee uninterrupted availability, error-free operation, preservation of every item of content or availability in every country. We may change, improve, limit or discontinue features where reasonably necessary for security, legal compliance, technical development or operation.
#Account deletion and termination
You can delete your account in the app settings. The handling of data after deletion, including limited retention where required for legal, security or fraud-prevention reasons, is explained in our Privacy Policy.
We may suspend or terminate access if you materially breach these Terms, create a security or legal risk, or misuse the Platform. Where reasonable, we will explain the action taken and give you an opportunity to contact us.
#Liability
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for intent, gross negligence, injury to life, body or health, and liability required by mandatory law.
For slight negligence, TRADEL is liable only for breach of essential contractual duties and only for damage that is foreseeable and typical for this type of contract. We are not responsible for disputes, failed transactions, travel decisions, meetings, third-party services, user content or losses caused by another user or provider, except where we are legally responsible.
#Changes to these Terms
We may update these Terms where reasonably necessary because of legal requirements, security, technical changes or the development of TRADEL. We will give notice of material changes in an appropriate way before they take effect. Where the law requires your consent, the change will take effect only after that consent has been obtained.
#Governing law
German law applies to these Terms. If you are a consumer who normally lives in another country, mandatory consumer-protection rules of that country remain unaffected. Any agreement on an exclusive place of jurisdiction applies only where legally permitted.
#Contact
Questions about these Terms can be sent to contact@jointradel.com. Details of the Platform operator are available in the Legal Notice.