Privacy Policy — TRADEL App
#Controller and contact
The controller responsible for TRADEL is F. Müller, Germany. Full provider details are available in the Legal Notice.
For privacy questions or requests, contact contact@jointradel.com.
#Scope
This Policy covers TRADEL’s website, mobile app, account features, listings, chat, area alerts, optional On the Road journeys, support and related technical operations. Third-party websites or booking pages opened from TRADEL are governed by their own privacy notices.
#Data we process
- Account and profile data: account ID, name or nickname, email address, password hash, optional profile details such as avatar, phone number, address, travel method, nationality and age-related information where provided.
- User content: listings, images, descriptions, prices, categories, messages, feedback or support requests, reports and ratings.
- Location data: location chosen manually or provided by the device for map, listing, area-alert or On the Road functions when you permit it.
- Technical and device data: IP address, device or app identifiers, operating-system and app-version information, notification token, security and operational logs.
- Website usage data: server access logs and first-party traffic statistics such as requested pages, referrer, browser category, device category and pseudonymous session identifiers.
#Why we use data and our legal bases
- To create and operate accounts, listings, chat, ratings, area alerts and other requested features — performance of a contract or steps taken at your request.
- To operate a journey that you deliberately start through On the Road — performance of the optional feature you request; Android permission controls also apply.
- To protect TRADEL, prevent fraud and abuse, troubleshoot and maintain reliable services — our legitimate interests in security and operation.
- To comply with legal duties, respond to valid legal requests and keep records where required by law.
- Where consent is required, for example for optional device permissions or marketing preferences, we rely on your consent and you can withdraw it for the future.
#Location and On the Road
TRADEL may use device location in the foreground when you use a map, choose a listing location or set an area alert. You can also choose locations manually where that option is available.
On the Road is optional. Only after you deliberately start a journey can TRADEL process location for that active journey while the app is not visible, minimized or closed. This enables the journey listing and matching area alerts. Android may delay a periodic update because of battery-management rules; TRADEL does not promise an exact update interval.
We store only the latest location associated with an active journey and replace it with a newer update. We do not create or retain a route, movement history or location profile. Location is not used for advertising or analytics. You can stop the journey in the app; location processing for that journey then ends, subject to limited technical records needed for security and service operation.
For private listings, a public map position is shown approximately 5 km away from the actual location. Business listings may show the location chosen by the business more precisely. Your precise device location is not shown publicly as a private user’s live position.
#Who receives data
We do not sell personal data. We share or make data available only where needed to operate TRADEL:
- Other users and visitors: information that you choose to publish in a listing or public profile; chat messages only to the relevant participants; ratings as described in the app.
- Hosting and infrastructure providers: our server, database, storage, backup and transactional-email infrastructure used to run TRADEL.
- Firebase services provided by Google: Firebase Cloud Messaging for push notifications and Firebase Realtime Database for realtime technical features. These services may process device identifiers, notification tokens and data needed for the relevant feature.
- Map, geocoding and link providers: when you use a map or open an external link, the relevant provider may receive technical connection data such as your IP address.
- Authorities or advisers: where we are legally required to disclose data or need to establish, exercise or defend legal claims.
#International processing
TRADEL’s primary infrastructure is operated from Germany. Some service providers, including Google Firebase services, may process data outside the European Economic Area. Where a transfer requires safeguards, we use the transfer mechanism and contractual protections required by applicable law.
#App storage, cookies and website analytics
The native TRADEL app does not use classic browser cookies. It uses local device storage and secure storage for functions such as login state, preferences, temporary technical state and app operation.
On the website, essential cookies and local storage may be used for functions such as consent and language settings. Website traffic is measured with first-party server access logs and derived pseudonymous analytics records. TRADEL does not use Firebase Analytics in the app and does not use location for advertising analytics. More detail is available in our Cookies & App Storage information.
#Retention
- Account, profile, listing, chat and rating data are kept while your account or relevant content remains active, unless earlier deletion is requested or required.
- The current On the Road location is overwritten by the next update and is not retained as a route history.
- Notification tokens and technical identifiers are kept only while they are valid and needed for the relevant function, or until deletion, logout, invalidation or replacement.
- Security, server-access and operational records are retained only for as long as reasonably needed for security, troubleshooting, service operation, legal obligations or backup rotation.
- We may retain or restrict limited data where needed to prevent fraud, enforce our Terms, resolve disputes or comply with legal duties.
#Account and data deletion
You can delete your account in the TRADEL app through App Settings → Delete Account.
You can also request deletion without the app through the page below. We send a confirmation link to the email address on the account.
After confirmation, normal account access ends immediately. We delete the account and associated data within 30 days. Payment records may be retained where required by law.
#Your privacy rights
Subject to applicable law, you may have the right to request access, correction, deletion, restriction, data portability, objection to certain processing and withdrawal of consent for the future. You may also complain to a data-protection supervisory authority, including the authority responsible for your habitual residence, place of work or the alleged infringement.
To exercise these rights, contact contact@jointradel.com.
#Security
We use reasonable technical and organisational measures to protect data, including access controls, encrypted connections where supported and security monitoring. No internet service can guarantee absolute security.
#Changes to this Policy
We may update this Policy when TRADEL or legal requirements change. We will publish the updated version here and, where required, provide additional notice through the app or by email.